– The UK delivery time is between 1 – 4 working days, depending on when the order is placed. (See ‘When can I expect delivery?’ for further information).
U.K Bank Holidays, Christmas and New Year Holidays may affect delivery times.
– The International delivery time is 10 – 14 working days – additional charges may apply.
(Some countries may take longer depending on their individual Customs rules).
Order between Tuesday 09:30a.m and Thursday 09:30a.m – receive delivery on Saturday
Order between Thursday 09:30a.m and Saturday 09:30a.m – receive delivery on Tuesday
Order between Saturday 09:30a.m and Tuesday 09:30a.m – receive delivery on Thursday
U.K Bank Holidays, Christmas and New Year Holidays may affect delivery times.
– You should receive an email of confirmation. However, if you have not received this please check your spam mail.
– We have sizing guides on each of the product pages.
– Please check the sizing guide before ordering to ensure the correct size is selected. This will help avoid any disappointment of the item not fitting and the potential of the size you’re wanting to exchange to being out of stock.
– A description within each item’s write up will indicate a smaller fit or an oversized fit, to help you choose correctly.
– Once your order is placed, if you need to change the size or colour of the item, we ask that you contact us as soon as you can on info@ultraflexclothing.com or by sending us a message on WhatsApp on 07517 812292.
We have a very responsive team, so any changes will be made if possible and providing the alternative item is in stock. However, once your order has been processed, we’re afraid changes are not able to be made.
– Once your order is placed, if you need to change your shipping address, we ask that you contact us as soon as you can on info@ultraflexclothing.com or by sending us a message on WhatsApp on 07517 812292.
We have a very responsive team, so any changes will be made if possible. However, once your order has been processed, we’re afraid changes are not able to be made.
How does the Gift Card work?
– The Gift Cards are digital voucher codes, not physical cards. The digital codes are unique to each Gift Card purchase. Once the purchase of the required value of Gift Card/s has been completed, the purchaser will be sent a unique code to the billing email address entered at the checkout details page.
– Alternatively, if the ‘Send as gift?’ button has been selected, the unique code will be emailed to the recipient, either shortly after the purchase or on the specified date as requested, at approximately the same time as the purchase was made.
– This code can then be entered on the shopping cart page before proceeding to the checkout page.
How long does the Gift Card last?
– They are valid for one year from the date of purchase.
How many times can I use the gift card?
– Gift Cards can be used for multiple purchases until the balance is used up.
Can I choose how much of the Gift Card to pay with?
– No. Unfortunately, if the total purchase price is more than or equal to the value of, or the remainder valid on the Gift Card, then the whole or remaining value will be used up.
Can I send the Gift Card to someone else?
– Yes, the Gift Cards can be sent directly to another person. On the product page, once you have selected the Gift Card amount just click ‘Send as gift?’ and follow the instructions.
What if I lose the Gift Card code?
– If the Gift Card code is lost, then we will be able to trace the code. In this instance you would need to contact us at info@ultraflexclothing.com. You will need to provide us with the following details:
Where can I buy a Gift Card?
– The Gift Cards are only available from our Online Clothing store.
www.ultraflexclothing.com/gift-cards/ultraflex-clothing-gift-card/
Where can I redeem a Gift Card?
– The Gift Cards are only redeemable online at our Online Clothing store, they are not redeemable at any of the UltraFlex Gyms for clothing or membership purchases.
UltraFlex Clothing Gift Cards T&C’s
– Please see our Refunds & Exchanges Policy for further details on how to return any items.
Included with your order is a returns/exchanges form that needs to be completed fully and included with any returned items.
– We recommend that you contact our customer service team (contact us here) who will be able to check whether the size or colour of the item you wish to exchange to is currently in stock. This can help avoid disappointment!
Alternatively, you may wish to check on our website as to whether an item is in stock (UltraFlex Clothing).
– Please see our Refunds & Exchanges Policy for further details on returning any items for an exchange.
Included with your order is a returns/exchanges form that needs to be completed fully and included with any returned items.
– The UltraFlex Online Clothing store operates as a separate business to the UltraFlex Gyms, so as such, anything purchased online would need to be returned in accordance with the Refunds & Exchanges Policy.
– The UltraFlex Online Clothing store operates as a separate business to the UltraFlex Gyms, so as such anything purchased at any of the gyms needs to be returned to that particular gym.
– Any item/s purchased via the UltraFlex Clothing Amazon store must be returned to Amazon, in adherence with and following the Amazon returns policies and procedures. Items for return or exchange cannot be accepted back via the Online store or at any of the UltraFlex Gyms.
– We accept:
VISA, Mastercard, AMEX, PayPal.
We ship our products worldwide.
– Please ensure full international address details are provided, including a PO Box number where necessary. This will help avoid any delays in the delivery of your items.
If you have any other questions regarding UltraFlex Online Clothing please contact us using the contact form here Contact us.
or email us on info@ultraflexclothing.com.
